Product Support

Description:

LCD touchscreen for old generation STATIM® G4 now available.

Models and Markets: All STATIM® G4 units; worldwide.

Summary:

A replacement LCD touchscreen is now available again to repair STATIM G4 units with old generation LCD controller boards.

Responding to the demand for a reasonable alternative to a complete cover replacement, Coltene SciCan has managed to secure a new supply of LCD touchscreen that are compatible with the existing old generation LCD controller boards.

This will reduce the cost of repairing units with old generation LCD controller boards needing only an LCD touchscreen replacement.

For LCD touchscreens compatible with old generation LCD controller boards, use the following part numbers:

01-112399S LCD module for Statim 2000S/G4
01-113641S LCD module for Statim 5000S/G4

The following are addressed in this Technical Service Bulletin:

Why this is important.
Identifying whether it is an Old Generation or Next Generation LCD controller board.
Troubleshooting LCD touchscreen problems.
LCD touchscreen replacement information and part numbers.

1. Why this is important.

Prior to this, if you were repairing an old generation LCD board that required an LCD touchscreen replacement, you could not use the new generation LCD touchscreen. Instead, you had to replace the LCD board, LCD module and cover as one complete assembly.

2. Identifying whether it is an Old Generation or Next Generation LCD controller board.

If the unit is functioning, press Settings to view the unit’s software information. (Figure 1)

Units with ‘00’ series software (SL00R1XX) are using old generation controller boards. Only the old generation LCD touchscreen is compatible with this board (01-112399S LCD module Statim 2000S/G4 or 01-113641S LCD module Statim 5000S/G4).

Units with ‘01’ series software (SL01R128 and up) are using new generation boards. Only the new generation LCD touchscreen is compatible with this board (01-115317S LCD NextGen Module Statim 2000/S G4 or 01-115318S LCD NextGen Module Statim 5000/S G4).

If the unit is NOT functioning, you will have to remove the cover and fascia and read the information that is printed on the LCD controller board as shown in Figure 2.

Old LCD controller board with part number 10- 112305.

Units with an LCD controller board part number 10-112305 are compatible with the old generation LCD touchscreen (01-112399S LCD module Statim 2000S/G4 or 01-113641S LCD module Statim 5000S/G4).

Units with an LCD controller board part number 10-114610 are compatible with the new generation LCD touchscreen (01-115317S LCD NextGen Module Statim 2000/S G4 or 01-115318S LCD NextGen Module Statim 5000/S G4).

3. Troubleshooting LCD touchscreen problems

Not all touchscreen problems require an LCD touchscreen replacement. Some can be resolved with software updates and contact cleaning.

The following troubleshooting steps assume that you are a qualified technician and familiar with the following:

Removing a STATIM G4 cover.
Updating software on a STATIM G4
Identifying software versions SL00RXXX or SL01RXXX
Removing components in the STATIM fascia
Backing up the Scilog folder
Performing a Windows error check

Problem: The LCD screen is white

Possible cause: There is a software issue. The MicroSD card is corrupted.

Start by removing the MicroSD card from logic board.
Insert the MicroSD card into your computer’s MicroSD card reader and perform a Windows error check. When the check is complete, allow Windows to repair the card.
Reinsert the MicroSD card into the logic board.
Load a USB memory stick with the latest LCD software for the STATIM you are repairing and perform an LCD software upgrade.

Problem: The LCD screen is black

Possible causes: No power. LCD backlight is damaged.

Check the power supply at the outlet.
Check that the power cable is properly connected.
Check the 5V DC coming from the power adapter.
Use electronics spray to clean the contacts on the 5V power adapter and on the LCD.
Check LCD for cracks.
Use a tester LCD to determine if this will solve the problem.

Problem: The screen is unresponsive and stuck on the SciCan logo

Possible cause: Bad contact on the MicroSD card port located on the logic board.

Remove the MicroSD card and clean both the MicroSD card and the port on the logic board using electronics spray (contact cleaner).

Problem: Flickering or yellow screen or different color on the screen

Possible cause: LCD touchscreen damaged.

Check for any cracks on the LCD.
Check the cycle records for any Cycle Fault caused by a major leak such as a CF3.
Check and clean the contacts.
Use a tester LCD to determine if this will solve the problem.

Problem: The LCD is getting stuck on some screens but works after restart.

Possible cause: MicroSD card is corrupted.

Start by removing the MicroSD card from logic board.
Insert the MicroSD card into your computer’s MicroSD card reader and perform an error check. If an error is found, replace the MicroSD card.

Problem: The LCD screen is not responding correctly.

Possible causes: Software issues. Screen damaged.

Check the LCD software version – the SL number.
If SL00Rxxx where xxx is a revision that is lower than R129, perform a software upgrade.
Look for any cracks on the screen, which can be caused by a hard press on the LCD screen. If you see a crack, replace the LCD touchscreen.

4. LCD touchscreen replacement information and part numbers

For instructions on how to replace an LCD touchscreen module, see the service manuals for both STATIM 2000 G4 and STATIM 5000 G4, Section 6. Cover Assembly Removing and replacing the LCD touchscreen.