You should be able to adjust your cassette to help repair leaks yourself.

If you have trouble, you can send them to us for repair or replacement.

Inspect the casette for dents, breaks or loose joints.

Now take a look at the back end of the cassette. You will notice there are 2 flanges interlocking with each other, forming a hinge.

The top of the cassette has a solid strip of metal and looks like a tab. The bottom also has a flange, but has a slot type opening to allow insertion of the top flange.

Go ahead and separate the top from the bottom of the cassette and set both sides on a level surface with the open sides face down.

Look at the angle the flange forms with the counter.If it is sticking straight out, that would be a 90 degree angle. Ideally, it should be pointing about 15 - 20 degrees above the 90 degree mark.

Photo of new cassette: 

 

You can try to fix this yourself. The only tool you will need is an adjustable wrench.

With the open wrench, bend the tab (in the center) until it looks like it is 15 - 20 degrees above the horizontal (105-110 degrees with the counter).

[The photos below show adjustment of the tray with the open side face up]

Be careful not to break the weld. If the weld is broken, the cassette is not repairable and will have to be replaced.

Test the cassette

• Re-insert the cassette and try another cycle. You should notice either a cessation or a change in the amount of steam escaping.
• If it is still leaking, adjust slightly and try again.

Note:

• If there is a decrease in the amount of steam escaping- continue to adjust the tab upwards.
• If there is an increase in the amount of steam escaping, you went too far and need to bend the tab down instead of up.

You may have to perform this alignment a few times to get it "just right."

We often determine that it could either be a misalignment between the armature and probe bracket or more likely a bent cassette tray or lid.

Other common issues:

A residue can build up underneath the seal in the groove, which must be cleaned completely weekly. If it has not been regularly cleaned, before even a new seal will work consistently, it will need to be scrubbed spotless with an abrasive pad [such as ScotchBrite safe for non-stick surfaces] or polished with a Dremel nylon bristle brush and polishing rouge.

The bottom tray handle may need to be adjusted upward as well. 

If the cassette has to be held in place, try another cassette if there is one handy or get a new one from us.

We can replace the damaged part, seal, cassette lid, or bottom tray if needed as the next step to solve the problem.

Test it out and let us know your results, I'll be available online or by phone. 404-494-0378 We can replace the damaged part, seal, cassette lid, or bottom tray if needed as the next step to solve the problem.

-Brian